Frequently Asked Questions

Shipping Questions

How long will it take for my order to arrive? We understand your eagerness to receive your order! On average, shipping times range from 7-10 business days for domestic orders and 10-14 business days for international orders. We also offer Priority Tracked Shipping for faster delivery when you need your items sooner.

Can I track my order? Absolutely! We provide order tracking for your convenience. Once your order is shipped, you'll receive an email with a tracking number, allowing you to monitor your package's journey from our warehouse to your doorstep.

What are your shipping costs? Our shipping rates vary by location:

• United States: Standard Shipping $6.99, Priority Tracked $8.99
• International: Standard Shipping $7.99, Priority Tracked $11.99
• Free shipping on all orders $100 and above

For exact shipping costs, simply add items to your cart and proceed to checkout where fees will be calculated based on your delivery address.

How long does order processing take? We aim to process all orders within 1-3 business days. During peak seasons or high-demand periods, processing may take slightly longer, and we'll keep you informed via email.

Sizing Questions

Why do clothing items have different sizing labels? Many of our clothing items feature international sizing as they are sourced from global suppliers to bring you the best quality at affordable prices. To ensure you select the perfect fit, please consult our detailed size chart provided on each product page.

How can I choose the correct size? To select the correct size, please refer to our comprehensive size chart on each product page. Take your measurements according to the chart's guidelines to find your ideal fit. If you're uncertain about sizing, our customer support team is here to provide personalized recommendations.

Order & Return Questions

What if I'm not satisfied with my purchase? Your satisfaction is our top priority. If you're not completely satisfied with your order, please contact our customer support team within 30 days of receiving your items. We offer a hassle-free return policy and will guide you through the return or exchange process.

Can I cancel my order after placing it? If you need to cancel your order, please contact us immediately. We'll do our best to help, though we cannot guarantee cancellation as orders are quickly forwarded to our warehouse. If your order has already been processed or shipped, you'll need to initiate a return once you receive it.

Do you offer wholesale or bulk ordering? Yes, we do! If you're interested in wholesale or bulk orders for your business, please contact us with details about your requirements. We'll be happy to provide you with special pricing and terms.

Payment & Security

What payment methods do you accept? We accept all major credit cards, debit cards, and other secure payment methods. All transactions are processed through secure, encrypted connections to protect your personal information.

Is my personal information secure? Absolutely. We take your privacy and security seriously. All personal and payment information is encrypted and handled according to industry-standard security protocols.

Contact Information

If you have any other questions or concerns not covered here, please don't hesitate to reach out to our customer support team at rileyrivershop1@gmail.com. We're here to ensure your shopping experience with RileyRiver is enjoyable and worry-free.

Our commitment: Your satisfaction is our top priority, and we're dedicated to providing exceptional customer service every step of the way.